Coronavirus (COVID-19) Information and Updates

A MESSAGE FROM SUNNYSIDE April 8, 2020

We have a confirmed case of COVID-19 at the Sunnyside campus in Harrisonburg. We’re working closely with the Virginia Department of Health to carefully manage this situation and focus on the continued safety of our residents and staff.

We have communicated this morning with our residents and staff and will continue to do so throughout the day regarding the necessary steps we are taking to protect everyone’s health. Families are being contacted and communicated with throughout the process as well.

Our thoughts and prayers are with the employee and their family at this time.

Below is our press release that went out this morning regarding this situation.

Thank you for your continued support and cooperation during this challenging and ever-changing time.

SUNNYSIDE PRESS RELEASE April 8, 2020

An employee of Sunnyside, a continuing care/Life Plan community in Harrisonburg, has been diagnosed with COVID-19. Sunnyside officials were notified of the test results late yesterday afternoon and immediately shared the news with our Medical Director, leadership, and the COVID-19 Task Force members. Residents and staff were informed early this morning. The employee is in self-isolation at home.

Sunnyside is working closely with the Virginia Department of Health to determine who may have come in contact with the employee. Staff considered to be at high risk of exposure will be placed under self-isolation at home for 14 days. Residents living in the area where the employee works were immediately placed in isolation and are being closely monitored.

“While this is a day we anticipated may come, we had hoped that our aggressive and proactive approach would prevent entry of this virus onto our campus,” said Josh Lyons, president & CEO, Sunnyside Communities. “We are grateful for our partnership with the Virginia Department of Health and their involvement throughout this process.”

Beginning in early March, Sunnyside took a proactive approach to COVID-19 and established an interdisciplinary Coronavirus Task Force headed by its administrator of health services. Its purpose was to review existing policies and procedures related to infectious diseases and to establish new protocols as deemed necessary to help prevent the introduction and spread of COVID-19 on its campus. The Task Force has been meeting regularly and staying abreast of the changing conditions – locally, regionally and nationally – and implementing new guidelines and protocols as they are recommended.

  • Starting March 3, new and more stringent precautions were implemented by the Coronavirus Task Force. Staff began tracking and monitoring the travel plans of residents, employees and their families, especially those travelling to affected areas, and requiring 14-day self-isolation for those returning from international or cruise travel.
  • On March 13, the campus was closed to all external visitors and anyone entering the campus – including all staff members, contractors, and caregivers – began receiving a health assessment which included screening questions and temperature readings.

“Sunnyside has been following the CDC and CMS (Centers for Medicare and Medicaid Services) guidelines for infection control and prevention. We believe that the approach we took early on helped to minimize the impact COVID-19 would have to our campus and enhanced our ability to manage the situation,” commented Lyons. “Our thoughts and prayers are with the employee and their family at this time.”

Update: April 3, 2020

We appreciate your help and understanding during this unprecedented time and situation. Protecting the health and well-being of our residents and staff remains our highest priority.

  • The Coronavirus Task Force at each community continues to meet daily.
  • We continue to monitor and implement guidelines established by the Centers for Disease Control & Prevention.
  • All previously implemented protocols and restrictions (see previous updates below) remain in place until further notice.

We understand it is difficult to be separated from family and friends right now. Staff continues to connect our residents with their loved ones through a variety of options such as FaceTime and Skype to provide face-to-face opportunities for visiting with their families and friends. If you need assistance connecting with a loved one, please call one of the following numbers:

Sunnyside: 540-568-8411 (Independent Living) or 540-568-8273 (Assisted Living and Health Care)

King’s Grant: 276-634-1119 (Village Residents) or 276- 634-1482 (Main Building)

Summit Square: 540-941-3123

For more information or updates on COVID-19, visit the following websites or call the individual community contacts or hotlines listed below.

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/high-risk-complications.html

http://www.vdh.virginia.gov/surveillance-and-investigation/novel-coronavirus/

Additional Resources:
Sunnyside – Karen Riley, MSN, LNHA, Administrator of Health Services, Office:  540.568.8200.  For updates, call the Resident and Family Hotline:  (540) 568-8607

King’s Grant – Tammy Shorter, BSN MHA, Administrator of Health Services, Office:  276.634.1137.  For updates, call the Resident and Family Hotline:  (276) 634-1560

Summit Square – Cindy King, RN, Director of Nursing, Office:  540.941.3140.  For updates, call the Resident and Family Hotline:  (540) 941-3223

Sunnyside Communities– Josh Lyons, President & CEO:  540-568-8203

Update: March 27, 2020

The Coronavirus Task Force at each community continues to meet daily. At this time, all previously implemented protocols and restrictions remain in place and will continue to be until further notice.

Staff at all three communities have worked creatively to keep residents active – mentally and physically – while practicing social distancing. Below are a few of the ways this is being done.

  • Through the in-house tv channel, residents are able to participate in daily activities in their residences and apartments. Some of these activities include: chair yoga, Tai Chi, seated exercises, live music (e.g., piano, harp), chapel devotions & services, morning meditations, Bible Study, storytelling, Vesper services, a variety of movies, special presentations and documentaries. One campus is planning to offer virtual tours of museums around the world.
  • Outdoor walking is encouraged for independent living residents as long as they continue to adhere to all social distancing guidelines and stay at least 6 ft. apart.
  • Weekly updates are provided by the president & CEO through the in-house tv channels.
    For more information or updates on COVID-19, visit the following websites or call the individual community contacts or hotlines listed below.

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/high-risk-complications.html

http://www.vdh.virginia.gov/surveillance-and-investigation/novel-coronavirus/

Additional Resources:
Sunnyside – Karen Riley, MSN, LNHA, Administrator of Health Services, Office:  540.568.8200.  For updates, call the Resident and Family Hotline:  (540) 568-8607

King’s Grant – Tammy Shorter, BSN MHA, Administrator of Health Services, Office:  276.634.1137.  For updates, call the Resident and Family Hotline:  (276) 634-1560

Summit Square – Cindy King, RN, Director of Nursing, Office:  540.941.3140.  For updates, call the Resident and Family Hotline:  (540) 941-3223

Sunnyside Communities– Josh Lyons, President & CEO:  540-568-8203

Update: March 20, 2020

At Sunnyside Communities, our commitment to everyone’s health and well-being remains our highest priority during this national emergency. Equipped with the most up-to-date information from the Centers for Disease Control (CDC) and Prevention and the Virginia Department of Health, as well as other federal and state resources, we continue to implement new protocols to help keep everyone we serve healthy and diminish the risk level at our three communities. As such, below is an update on our more recent actions and continued efforts to manage this issue.

  • Conducting daily meetings with the interdisciplinary Coronavirus Task Force at each community.
  • Providing updates on the established hotlines for residents and families.
  • Providing frequent updates on in-house TV channels for all residents and staff to view.
  • Conducting daily employee screenings, including temperature checks for all staff or persons entering the building.
  • Offering grocery and pharmacy pickups for residents.
  • Staffing our security gates and main entrances to screen people entering the community; logging residents as they exit and re-enter the campus.
  • Minimizing or eliminating communal dining throughout the communities.
  • Developing creative ways to help residents stay engaged and active without communal activities.
  • Making wellness calls to all independent living residents to touch base, ensure they are doing well, and identify any needs they may have.

Effective today, our corporate office is operating under a flexible, rotating schedule to lessen the risk of staff becoming affected by an outbreak at the same time. This will ensure that we are able to maintain stable operations for ongoing support services with various corporate functions. Our corporate staff are here to support all the campuses 24/7 throughout this crisis.
We are supported by many government agencies, groups and affiliates, most notably the Virginia Department of Health and the Centers for Disease Control, who provide daily updates and guidance.  For more information and updates, visit their websites below.

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/high-risk-complications.html/

http://www.vdh.virginia.gov/surveillance-and-investigation/novel-coronavirus/

Additional Resources:
Sunnyside – Karen Riley, MSN, LNHA, Administrator of Health Services, Office:  540.568.8200.  For updates, call the Resident and Family Hotline:  (540) 568-8607

King’s Grant – Tammy Shorter, BSN MHA, Administrator of Health Services, Office:  276.634.1137.  For updates, call the Resident and Family Hotline:  (276) 634-1560

Summit Square – Cindy King, RN, Director of Nursing, Office:  540.941.3140.  For updates, call the Resident and Family Hotline:  (540) 941-3223

Sunnyside Communities– Josh Lyons, President & CEO:  540-568-8203

Updated:  March 13, 2020

As the Coronavirus situation continues to evolve and we receive additional information from the Centers for Disease Control and Prevention (CDC), more stringent precautions are being put in place. Effective today, the following changes have been made regarding visitation.

Visitation:

  • All external visitations – anyone who is not a resident or associate of Sunnyside, King’s Grant or Summit Square – are suspended. Limited access may be granted to family and clergy in special circumstances such as end-of-life situations, delivery of necessary items or to take someone to a medical appoointment.
  • Only staff, essential medical personnel, personal caregivers, suppliers and contractors are permitted in the communities.
  • Family members, friends, clergy, volunteers, and students, as well as members of the Horizon Club (Sunnyside), Trailblazers Club (King’s Grant) or Skyline Club (Summit Square), are not permitted on campus.

While we know this is a stressful and difficult time for everyone, our highest priority is the health and security of our residents and staff.  We encourage you to remain connected to your loved ones and friends via telephone, video conferencing, email, social media and other available means. Staff at each community is already working with residents who need assistance using these communication tools.

Updated:  March 12, 2020

Sunnyside Communities is committed to the health and well-being of its residents and staff.  Since the onset of the COVID-19 outbreak, we have been taking a proactive approach to mitigate the transmission risk of COVID-19 in our communities. Throughout the organization, our clinical and operational staff have been working together to closely monitor the outbreak status, especially within the local and surrounding regions of each community, and to develop operational plans and restrictions as the situation develops.

As the situation has evolved, new and more stringent precautions have begun at each campus – some going into effect immediately with others to be implemented as new information about the virus becomes available. In addition to the actions summarized below, we are prepared to quickly implement additional measures should the risk level change.

Visitation:

  • Placed signage at every entrance to notify visitors of current protocols for accessing the building and to direct them to specific entrance locations for screenings before being permitted to enter our buildings. Visitation may be restricted or temporarily discontinued, when deemed necessary.
  • Notified vendors, volunteers and contractors about the protocols and asked them to limit their activities within the communities.
  • Encouraged residents and their families to curb their visitation, where possible.

Residents and Employees:

  • Implemented a process to monitor resident and employee travel.
  • Established protocols requiring self-isolation when returning from international or cruise travel.
  • Implemented a health risk assessment tool to monitor resident and employee health. As always, our expectation for employees who are sick or have symptoms associated with upper respiratory illness is to stay home and not report to work.  Residents displaying symptoms are advised to self-isolate and contact clinical staff by phone for further guidance.
  • Created additional communication tools and avenues to ensure consistent and continual communication.
  • Provided education and information on COVID-19 protocols to residents and employees.
  • Established operational risk levels as a way to communicate urgency to residents and staff as the situation changes.
  • Encouraged the use of technology to facilitate communication and activities versus congregate gathering.

Campus Events:

  • Reduced or cancelled outside and on-campus trips and events for residents and staff.
  • Restricted or cancelled outside groups from meeting on campuses.
  • Cancelled, rescheduled or modified upcoming events and activities, as needed.

Cleaning procedures and Supplies:

  • Enhanced cleaning and disinfecting protocols within the communities.
  • Worked closely with our vendors most notably Sysco Foods and McKesson to ensure we have appropriate supplies in quantities necessary to sustain our operations.

We are supported by many government agencies, groups and affiliates, most notably the Virginia Department of Health and the Centers for Disease Control, who provide daily updates and guidance.  For more information and updates, visit their websites below.

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/high-risk-complications.html

http://www.vdh.virginia.gov/surveillance-and-investigation/novel-coronavirus/

Additional Resources:

Sunnyside – Karen Riley, MSN, LNHA, Administrator of Health Services, Office:  540.568.8200.  For updates, call the Resident and Family Hotline:  (540) 568-8607

King’s Grant – Tammy Shorter, BSN MHA, Administrator of Health Services, Office:  276.634.1137.  For updates, call the Resident and Family Hotline:  (276) 634-1560

Summit Square – Cindy King, RN, Director of Nursing, Office:  540.941.3140.  For updates, call the Resident and Family Hotline:  (540) 941-3223

Sunnyside Communities– Josh Lyons, President & CEO:  540-568-8203

Sunnyside

Toll Free: (800) 237-2257

Kings Grant

Toll Free: (800) 462-4649

Summit Square

Toll Free: (800) 586-5499